Frequently Asked Questions
Everything you need to know about our fresh-baked sweets.
How do you ensure my order arrives fresh?
We bake our products fresh daily and ship them using insulated packaging and cold packs via overnight or two-day delivery to maintain optimal quality.
Can I schedule a delivery for a specific date?
Yes, you can select a future delivery date during the checkout process to ensure your treats arrive exactly when you need them for your special event.
Do you offer gluten-free or vegan options?
While we are famous for our classic recipes, we do offer a selection of gluten-free cakes and cupcakes. Please check our 'Specialty' menu for current dietary-friendly offerings.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
How should I store my banana pudding or cupcakes?
Our world-famous banana pudding must be refrigerated upon arrival and consumed within 48 hours. Cupcakes are best enjoyed at room temperature on the day of delivery.
Do you ship nationwide?
Yes, we ship a curated selection of our most popular puddings, cakes, and cookies to all 50 states via our specialized shipping partners.